Return & Refund Policy

At Caseyonline.in, we take immense pride in crafting premium, customized phone cases tailored specifically to your preferences. Due to the personalized nature of our products, our return policy is structured differently from standard retail stores.

1. Custom Made Products

Because each custom case is manufactured specifically for your phone model with your requested design, we do not accept returns, exchanges, or offer refunds for simply changing your mind or ordering the wrong phone model by mistake. Please double-check your phone model and design before confirming your order.

2. Defective or Damaged Items

If your product arrives damaged, defective, or if you receive the incorrect item due to an error on our part, we are fully committed to making it right. You must contact us within 48 hours of receiving your delivery.

• Send a clear photo or video of the defect/damage along with your order number to our WhatsApp support.
• Once verified, we will arrange for a free replacement of the exact same design and phone model.

3. Refund Processing

Refunds (in the rare event a replacement cannot be provided for a defective item) will be processed back to your original payment method within 5-7 business days after approval.

4. Contact Us

If you have any issues with your order, please reach out to our support team via WhatsApp at +918089231009.